The Perma

No, creating an account is not mandatory to shop at The Perma Shop. You can also choose to checkout as a guest. However, creating an account comes with several benefits:

• Order History and Status: Easily view your previous orders and check the status of current ones.
• Faster Checkout: Save your shipping and billing information for a quicker and smoother checkout experience.
• Reorder Convenience: Quickly reorder your favorite products from your purchase history.
• Payment Management: Save and update your preferred payment method securely.

Open an account with us today to take advantage of all these features and more. If you prefer to checkout as a guest, please note that you won't be able to enjoy the above-mentioned benefits.

We typically process and ship orders within 1 to 2 business days after receiving your payment. Please note that business days do not include weekends or public holidays.

If you choose prepayment via bank transfer, it may take a few additional business days for the payment to be received, which could delay the processing of your order.

We appreciate your patience and understanding, especially during new product launches or peak seasons, when there may be temporary processing delays. Rest assured, our team is working diligently to fulfill your order as quickly as possible.

Shipping Confirmation and Tracking:
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number, allowing you to follow the progress of your delivery.

We offer a wide range of payment methods to provide you with a convenient and secure shopping experience, including:

• Credit Cards: VISA, Mastercard, American Express (AMEX), and UnionPay.
• Bank Transfers: Please note that international transaction fees may apply, which you will be responsible for. To ensure a smooth processing of your order, kindly include your order number as the payment reference.
• Digital Payment Options: PayPal, Apple Pay, Google Pay, Shop Pay, Amazon Pay, Bancontact, and eps-Überweisung.
• Installment Payments:

Once your payment is received, we will promptly process and ship your order. If you choose bank transfer, please allow additional processing time for the payment to be received.

We sincerely apologize for any inconvenience caused by the missing item in your recent order. We understand how frustrating this can be and are committed to resolving the issue promptly.

At The Perma Shop, we take great pride in our attention to detail and are disappointed that we fell short in this instance. If we made a mistake, we will immediately send out the missing product at no additional cost to you.

If your package was damaged or opened upon delivery, please contact us at info@theperma.com within 8 days of receiving your order. Kindly include the following details:

• Invoice/Order Number
• Photo of the outer box showing any damage or tampering

This information will help us investigate the issue further and ensure a swift resolution. Thank you for your understanding and patience.

Yes, some of our popular items are restocked periodically. The availability depends on supplier inventory and demand. If an item is out of stock, you can sign up for restock notifications directly on the product page. Simply enter your email, and we’ll notify you as soon as the product is available again.

Yes, we offer an affiliate program! Join our network of partners and earn commissions by promoting our products. As an affiliate, you’ll receive a unique referral link and access to a variety of marketing materials to help you effectively share our products with your audience.
Whether you’re an influencer, blogger, or content creator, our affiliate program is designed to help you monetize your platform while promoting high-quality products.