Customer Support
Monday-Friday: 9 am – 6 pm CET
Got questions? Need support? Want to give feedback? We’re here for all of it! Let us know how we can help you today.
Frequently Asked Questions
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Creating an account with The Perma Shop offers several benefits, although it is not mandatory. With an account, you can:
- View your order history and status
- Save your shipping and billing information for a quicker checkout experience
- Reorder previous purchases
- Save and change your payment method
Open an account with us today and enjoy all these benefits and more. However, you can also choose to checkout as a guest, though you won't be able to take advantage of the aforementioned benefits. -
We typically ship our products within 1 to 2 business days after receiving your payment. Please note that business days do not include weekends or holidays.
If you opt for prepayment via bank transfer, it may take a few extra business days for us to receive the payment, which could delay your order.
We appreciate your patience and understanding, especially during new product launches when there may be processing delays. Rest assured, our team is working diligently to complete your order as quickly as possible.
Once your order has been shipped, you will receive a shipping confirmation email with your tracking number.
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We accept a wide range of payment methods, including credit cards (VISA, Mastercard, AMEX, UnionPay), bank transfers, and popular digital payment options like PayPal, Apple Pay, Google Pay, Shop Pay, Amazon Pay, Bancontact and eps-Überweisung.
For customers in certain countries, we also offer installment payments through Klarna, which supports Euro-based transactions in Austria, Belgium, Finland, France, Germany, Ireland, Italy, Netherlands, and Spain.
Please be aware that bank transfers may incur international transaction fees, which you will need to cover. To expedite the processing of your order, ensure you include your order number as the payment reference. Once we receive your payment, we will promptly ship your parcel. -
We sincerely apologize for the inconvenience caused by the missing item in your recent order. We understand how frustrating this can be and are committed to resolving this issue promptly.
At The Perma Shop, we take pride in our attention to detail and are disappointed that we fell short in this instance. If we made a mistake, we will send out the missing product right away.
If your package was damaged or opened, please contact us at info@theperma.com within 8 days of delivery, providing your invoice/order number and a picture of the outer box. This will help us investigate further and resolve the issue.
